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1. What public information is available on the registry? 2. When is the registry helpdesk available to assist me? 3. Who manages the registry helpdesk? 4. Is there any online help in the registry? 5. What can I do if I feel that my registry inquiry has not been satisfactorily resolved? 6. As a member of the public, can I own certificates? 7. As a member of the public, can I transfer certificates? 8. If I have forgotten my password, how can I have it reset? 10. How can I print pages from the registry – the left hand menu bar seems to get in the way? 11. What are the fees in the registry? 12. Can I complete multiple transactions ie registering certificates, before generating an invoice? 13. How long do I have to pay for my registered certificates? 14. How long do I have to complete the transfer of certificates? 15. Why is there a red asterisk on my registry screen?
To view publicly available information, please enter the registry and select ‘guest login’. The ‘Find’ button will list the areas of publicly available information. This includes:
The Registry Helpdesk is available on 1800 006 797 (8:30am – 5:30pm Monday to Friday, excluding NSW public holidays) or registry@greenhousegas.nsw.gov.au LogicaCMG manages the registry helpdesk for the Scheme Administrator. Yes. In the right hand corner of most pages of the registry is a help icon that will access the online user manual to assist with navigating through the web site. You may also access the Registy User Guide on this website for assistance. If you feel that your inquiry has not been satisfactorily resolved by the registry helpdesk, please email feedback@greenhousegas.nsw.gov.au. Yes. If you would like to own certificates and are not currently known to the registry, as either an accredited abatement certificate provider or benchmark participant, please use the ‘guest login’ to access the registry and select ‘Become Registered’. Complete the form and submit it online. You will receive your registry login details via email from registry@greenhousegas.nsw.gov.au Note that self registered users can hold an unlimited number of certificates in their account, for security purposes, the certificates will not be transferable until identification documentation has been provided. Refer to the next FAQ for further details on identification requirements. Yes. Any owner may transfer certificates to another owner, based on their own holdings. However, for transfers that would result in the ownership of more than 1,000 certificates for a member of the public, you must satisfy certain identification requirements before the transfer will be finalised. These identification requirements differ between a legal person and a natural person. As a natural person, one of each of the following would be sufficient evidence: Any letter sent electronically to the Scheme Administrator must also be provided in hard copy. Please contact the helpdesk on 1800 006 797 (8:30am – 5:30pm Monday to Friday) to have your password reset. To allow the helpdesk to validate you in the event of any password problems, please ensure you have completed the challenge question and answer when you change your password. The Key User is (usually) the first user defined within an organisation. If your organisation only has one user known to the Registry, then they will automatically be the Key User. The Key User is able to create other user accounts within the same organisation for other staff (through the User Maintenance function on the home page) and this may include creating other Key Users for the organisation. A Key User is also able to control the level of access of their staff (through user privileges and email filters), to add and disable accounts, and to reset passwords for staff. To print screens from the registry, the left hand menu bar may be retracted by clicking the left facing arrow beside the ‘home’ button. This will allow the information on most registry screens to be more centered so that it may fully print out on an A4 page – however, some registry pages may still need to be set on a landscape setting to show all the information. To restore the left hand menu bar, re-click on the left facing arrow. The legislation (section 73KC of the Greenhouse Gas (General) Regulation) applies a fee of $0.15 for each certificate registered by an accredited abatement certificate provider. No fee applies for the transfer or surrender of a certificate. Yes. After registering a bundle of certificates, select the ‘Home’ button instead of the ‘Issue Invoice’ button and then select the ‘Register Certificates’ button again to register the next batch of certificates – either for the same accreditation or a different accreditation. Continue this process until the last bundle of certificates is registered, and then select the ‘Issue Invoice’ button to create one invoice for all the certificate registrations. This also avoids the need to try to quote multiple invoice numbers for a combined EFT payment. When paying any registry fees, quoting the invoice number (ie the ‘GGAR’ number) will allow the payment to be processed more quickly. The registration process for certificates must be completed within 60 days of registering the certificates. If the registration fee is not paid within this time, the transaction will be automatically cancelled by the registry, and the certificates forfeited. The transfer process for certificates must be completed within 60 days of initiating the transfer of certificates. If the transfer process is not completed within this time (by the buyer and the seller), the registry will automatically cancelled the transaction and the certificates will be released from the ‘pending sell’ in the seller’s holdings. When entering information in the registry, a red asterisk indicates a mandatory field that must be provided to complete the form on the page.
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